Frequently Asked Questions (FAQ)
🛍️ General Questions
What is Modren Lifestyle?
Modren Lifestyle is a small, family-run online store dedicated to offering quality products at affordable prices to customers across Pakistan.
Are your products original and high quality?
Yes! We carefully source every product to ensure quality, durability, and great value for money.
Do you have a physical store?
Currently, we operate online only, but we deliver all across Pakistan from our base in Ladhana.
How can I contact your support team?
You can reach us anytime at lifestylemodren1@gmail.com or call 03069784906 for any queries.
How can I stay updated on new arrivals or discounts?
Follow us on our social media pages or subscribe to our newsletter for updates on new collections and exclusive offers.
🚚 Shipping & Delivery
Do you offer nationwide delivery?
Yes, we deliver to all major cities and towns across Pakistan.
How long does delivery take?
Delivery usually takes 3–7 working days, depending on your location. Remote areas may take a bit longer.
How much does shipping cost?
Shipping charges depend on your location and the weight of your order. The final cost will be shown at checkout.
Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via SMS or email.
What happens if my order is delayed?
In rare cases of delays due to weather or courier issues, we’ll notify you immediately and ensure your order reaches you as soon as possible.
💳 Payment Related
What payment methods do you accept?
We currently accept Cash on Delivery (COD)
Is Cash on Delivery available everywhere?
Yes, COD is available in most parts of Pakistan. Some remote areas may require advance payment
Is my payment information secure?
Absolutely. We use secure payment gateways and never store your sensitive payment details.
🔁 Return & Refunds
What is your return policy?
You can request a return within 30 hours of receiving your order if the product is defective, damaged, or incorrect.
How can I request a return or exchange?
Simply email us at lifestylemodren1@gmail.com or call 03069784906 with your order number and reason for return.
When will I receive my refund?
Once we receive and inspect the returned item, refunds are processed within 3 to 7 working days to your original payment method.